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Mid Cheshire Hospitals NHS Foundation Trust
The MCHFT is a branch of the NHS which provides a comprehensive range of acute, maternity and child health services to a population of 280,000 living in the area. Within the trust, the Workforce and Service Development team are responsible for developing new ways of working and using psychometrics to support organisational change. The Trust is using MBTI, FIRO-B and 16PF to manage cultural and behavioural shifts across recruitment, development, coaching, and team building. [Read case study]  Download as PDF |
Pursuit NHA
Pursuit NHA is a business consultancy specialising in recruitment and training for sales and management teams. Pursuit benefits from 26 years of experience in helping businesses worldwide solve their various problems and challenges, producing results at both a strategic organisational level and at the individual team level. Pursuit attended OPP’s Level B Programme to qualify in the use of the MBTI® and 16PF® instruments, and its consultants now use both tools in a wide variety of different selection and development applications.[Read case study] Download as PDF |
Diageo
Diageo is a leading premium drinks manufacturer, selling some of the most well known alcoholic brands across 180 markets worldwide, including Guinness, Moët & Chandon, Smirnoff and Gordon’s. Alex Smith, Marketing Manager for Diageo’s Gins Team, instigated a development exercise for her new team, using the MBTI® instrument. Alex’s team have made a conscious effort to maintain the impetus from the MBTI event in their daily work. They hold regular group sessions to evaluate their projects and performance, using their new-found understanding to support and coach each other through the everyday challenges they face.[Read case study] Download as PDF |
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2 entertain
With an expansive portfolio including the likes of Little Britain, Wallace & Gromit, Fawlty Towers, and many David Attenborough classics, 2 entertain is a leading UK independent multimedia company specialising in the publishing and distribution of music and video. Ward Atkinson, Learning and Development Manager at 2 entertain, creatively incorporated MBTI and FIRO-B into a development programme to help his colleagues improve communication and become more aware of their influence on others. [Read case study] Download as PDF |
Ernst & Young
Ernst & Young believe that by understanding yourself, you can understand your impact on others, and through this you can lead the business effectively. [Read case study] Download as PDF |
British Library
The British Library is facing a range of competing pressures. It is influenced by the UK Government and is also driven by commercial realities such as increased competition and the fast pace of change surrounding technology and customers’ needs. The Library is currently undergoing significant restructuring aimed at reducing costs and increasing efficiency. [Read case study] Download as PDF |
DVLA
The Driver and Vehicle Licensing Agency (DVLA) is an Executive Agency of the Department for Transport (DfT). Its main purpose is to facilitate road safety and general law enforcement by maintaining registers of drivers and vehicles, and to collect vehicle excise duty. [Read case study] Download as PDF |
Gucci
Gucci Group maintains nine world-famous brands which operate relatively discretely and in an autonomous manner. The organisation's central HR function came to OPP® seeking the means to identify and develop talent and create greater inter-brand mobility for talented individuals. [Read case study] Download as PDF |
Siemens
Siemens is a huge and diverse organisation. In the UK alone, the global technology giant has 21,000 employees and net sales of around €4bn a year. It pioneers electronic solutions as varied as molecular imaging, baggage handling and traffic systems, and operates in the finance and real estate markets. [Read case study] Download as PDF |
Unipart Consumer Logistics
Unipart Group employs more than 9,000 people worldwide and has an annual turnover of more than £1.1 billion. It is the UK’s largest independent supplier of car, truck, and bodyshop parts and workshop consumables. [Read case study]
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WH Smith Travel
WHSmith Travel, part of WHSmith High Street, sells a tailored range of newspapers, magazines, books and confectionery products for people on the move. Despite recent industry pressures, the Travel business has maintained a healthy performance, but faced potential organisational change as a result of a new Senior Management Team. [Read case study] Download as PDF |
Amgen
Originally founded in 1980 as Applied Molecular Genetics, Amgen pioneered the development of products based on advances in molecular biology. It introduced the first biologically derived human therapeutics - the biotechnology industry's first blockbusters - treating chronic kidney disease and cancer-related conditions. [Read case study] Download as PDF |
Forca
Forca is a thriving Danish service business for occupational pension funds and life insurance companies. Forca serves 11 different companies with over 450,000 clients. It emerged out of a pension fund serving only clients from the public sector and transitioned to serve pension funds with clients from both public and private sectors. [Read case study] Download as PDF |
FSI Law
Finers Stephens Innocent LLP (FSI) is a high-profile corporate law firm with specialisms in a wide variety of areas, including IP and media, property, and employment law. As a comparatively small firm in terms of size, FSI prides itself on a dynamic and forward-thinking outlook. To maintain this, the firm needs energetic, interpersonally skilled individuals to take positions of influence in the firm and help to shape its future. [Read case study] Download as PDF |
RAF
The Royal Air Force (RAF) is an internationally respected organisation with a proud history and a commitment to ongoing excellence. Maintaining this requires a focus on continuous improvement, and sustaining within the culture a keen awareness of the responsibility the Force bears. Underpinning the reputation of the organisation, of course, are thousands of individuals in a variety of demanding and complex jobs. [Read case study] Download as PDF |
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ACT Management
Based in Belgium and working with a variety of multinational client organisations, ACT's MD Marc Potvin tells us why he thinks Step II has the edge over other trait-based measures, and how Step II complements and refines the value that Step I brings to development interventions. Sharing examples from his own experience, Marc describes how Step II's unique approach to type can reveal rich and highly specific insights that help the practitioner pinpoint and resolve complex and tenacious workplace problems. [Read case study]  Download as PDF |
Call centres can increase customer satisfaction through effective conflict management
Read how one call centre in the US Pacific Northwest used the TKI to correlate conflict management with customer satisfaction. [More]
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