A bridge to conflict resolution

At a time when business is increasingly competitive, fast-moving and challenging, tension and conflict can become more frequent within a team, leading to impaired commercial performance. Even in the absence of overt conflict, disagreements on how best to achieve shared objectives when external factors are changing rapidly and multiple options exist can undermine the best laid strategies.

The Thomas Kilmann Conflict Mode Instrument (TKI) is the leading instrument for conflict resolution. By accurately measuring and modelling an individual's behaviour in conflict situations, it helps to open discussions about personal and group dynamics.

First, the TKI will identify which of five conflict-handling modes an individual tends to use. It then clearly shows the value of that style and of other styles.

With this knowledge individuals are better equipped to analyse a conflict situation and determine how to handle it positively and productively.

Advantages

The TKI can be used for:

Conflict and change management – help individuals to understand how to manage conflict and emotive situations constructively, such as organisational change.

Leadership development – help leaders and potential leaders to understand how to deal with conflict and to appreciate the conflict-handling styles of others, as well as to develop their own repertoire of styles.

Performance improvement – work with individuals to remove barriers to performance by learning how to manage conflict without disruption to work or relationships.

Teambuilding – identify where conflict may arise and learn about other team members' conflict-handling style.

Employee satisfaction – increase satisfaction by equipping individuals to approach conflict situations productively and openly.

Enhanced communication – help individuals to communicate more effectively by understanding causes of and approaches to conflict.

Employee retention – create a productive working environment through improved conflict management.

Stress counselling – identify why some situations are more likely to result in greater conflict and learn how to approach these situations differently.

Benefits

The TKI enables leaders and teams to create a safe and productive environment in which to discuss difficult issues. Extremely versatile and easy to use, no psychometric test training is required and the theory and the value of well-managed conflict is made accessible to participants.